A Book by Kim Brand.
Contact the author here.
Sympathetic Books & Articles:
eWeek: The Problem with E-Mail by Frank Ohlhorst
New York Times: Information Overload
Great e-mail management advice at 43 Folders.
The Holy Grail: How to outsource your inbox by Tim Ferriss
You Are Not Your Inbox by Stever Robbins
Forbes: How To Handle E-Mail Deluge
John Freeman: The Tyranny of E-Mail
[Not the only] Rules of E-Mail Etiquette
E-Mail is making you stupid - really (and here too, courtesy of your friends at HP.)